In the month of September your co-op will be conducting an online shopper survey. Over 2,500 shoppers, both owners and non-owners, will be randomly selected to participate. Shoppers who complete the survey will be entered for a chance to win one of three $50 co-op gift cards.

The feedback that we receive from our owners and shoppers provides valuable information to The Merc Co+op’s management team and Board of Directors, helping us to improve store operations and to better serve you. Through feedback, we have made a number of changes, including: lowering prices, improving recipes and deli offerings, bringing in suggested products and more.

·       The survey contains both multiple choice and open-ended questions. We are working with NCG-recommended Survey Research Center (SRC) at the University of Wisconsin-River Falls. They will manage the entire survey process and provide a full report with statistical analysis, executive summary and a full write-up of the results. All responses remain anonymous.

If you are randomly selected, we would greatly appreciate your feedback. Anyone is welcome to share ideas and thoughts at any time. Please write us a customer comment at the customer service desk or send us an email at comments@themerc.coop.